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|P8N8.co.uk » Customer Service|
How to OrderBefore ordering, you should familiarise yourself with our terms & conditions.
To order on-line:
You can also order by phone (0845 193 0194) or fax (0871 433 5566). Please ensure that you have all the necessary information to hand. You can print our order form for this purpose.
How to PayWhen you submit your on-line order you will be asked to select a method of payment.
We accept the following types of credit and debit card:
If you prefer not to provide your card details on-line, you may provide them by phone (0845 193 0194) or fax (0871 433 5566). A fax form is provided at checkout for this purpose.
Your order will not be dispatched until we have received valid payment information.
After submitting your order, please send your cheque, payable to 'oochi', to the address provided. Your order will be dispatched once we have received your cheque and the funds have cleared (please allow five working days).
Cheques must be in sterling, drawn against a UK bank.
DeliveryPostage & packing is added to your order at checkout, charged as follows:
*Please note we do not ship to the USA.
We aim to dispatch orders within one working day of receipt of payment (and, in the case of cheques, clearance).
Orders under £40 are sent via first class post. All other UK orders are sent Special Delivery.
International orders outside of the EU are exclusive of UK tax. oo!chi is not responsible for any local taxes levied upon entry into your country.
ReturnsIf, for any reason, you are not completely satisfied with your purchase, you may return it, unopened and in good condition, within 14 days. We will refund the price of the item within 30 days of receipt of the returned goods. Please contact oo!chi prior to sending a return. Failure to do so will result in a £3-per-item re-stocking fee.
If the return results either from an error made by us or from a defective item, please indicate whether you require replacement goods, a full refund or alternative goods of the same value. You will not be charged additional postage for the replacement item and you will be refunded the cost of return postage.
Damaged or defective products must be received by us within 14 days of delivery to you.
Returned goods should be accompanied by a note showing your name, the date of order and the reason for the return. Wrap the package securely and send it by registered post to:
Out of Stock ItemsWe will notify you of any products that are unavailable for immediate dispatch. We will send any in-stock merchandise immediately and backorder out-of-stock merchandise under your original order. Any backordered items will be dispatched as they become available.
Changing your OrderIf, having submitted your order, you wish to make a change, please phone us immediately since we endeavour to fill orders in a timely manner.
Order Status EnquiriesTo check the status of your order, please e-mail firstname.lastname@example.org or ring 0845 193 0194.
Geographic CoverageWe are authorised to supply customers within the UK, Europe, the Middle East and Africa. We will deliver outside this area if we cannot identify a local P8N8 representative. We do not supply to the USA. Please refer to our charges for postage & packing.
In order to fulfil any order, we require you to provide certain personal information such as your name, address, e-mail address and payment details. When we process an order, we securely transfer this information to our servers which are not connected to the internet. Because our site does not include a login capability, we do not need to retain your information on our web server.
Customer information is retained by oo!chi for internal use only. It is not provided to, or shared with, any other party (except where necessary to fulfil your order).
oo!chi would like to keep you informed about promotions, special offers and new products. If you prefer not to receive such information, you may opt out when you place your order. You can request to be removed from our mailing list at any time by sending an e-mail to email@example.com.
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